Privacy notice

This website is operated by Kreštalica, Fojnička 17, 71000 Sarajevo, Bosnia and Herzegovina (“we”, “us”). We are the controller of the personal information described below. You can contact us at info@krestalica.com.

Information we collect

Contact form. When you submit the contact form we receive the details you provide: your name, company (optional), email address, area of interest and message. We ask for this information so that we can understand and respond to your enquiry.

Technical information. Like most websites, our hosting infrastructure may record basic technical data such as IP address, browser type and the pages requested, in server logs used for security and reliability. This website does not use advertising trackers.

How we use it

• To respond to your enquiry and, where relevant, to discuss and provide our services.
• To keep our website secure and to diagnose technical problems.
• To comply with legal obligations that apply to us.

We do not sell personal information, and we do not use it for automated decision-making that has legal or similar effects on you.

Legal basis

We process contact form information on the basis of your consent, which you give by ticking the consent box before submitting the form, and where applicable to take steps at your request before entering into an agreement. Technical log data is processed on the basis of our legitimate interest in running a secure and reliable website.

Sharing

Contact form messages are delivered to our email system and may pass through the email and hosting service providers we use to operate this website. Those providers process information on our behalf and under our instructions. We do not share your information with third parties for their own promotional purposes.

Retention

We keep enquiry correspondence for as long as needed to handle your request and any follow-up, and thereafter only where a legal or contractual reason requires it. Server logs are retained for a limited period for security purposes.

Your rights

Depending on the law that applies to you, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to object to or restrict its processing, and to withdraw consent at any time. To exercise these rights, write to info@krestalica.com. You also have the right to lodge a complaint with the data protection authority responsible for you.

Cookies

This website does not set analytics or advertising cookies. Any cookies or local storage used are strictly necessary for the website to function.

Changes

We may update this notice from time to time. The version published on this page is the current one.